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Warranties

WARRANTY

1) The Warranty period is 2 years from date of purchase on production of the appropriate sales invoice.

2) Should the original sales invoice not be available, then the 2 year warranty period will be valid from date of production.

3) The Warranty becomes null and void in the case of incorrect utilization or disregard of the instructions contained within manuals.

4) The Warranty only covers original production defects.

5) The Warranty does not cover any related installation costs involved.

6) Transport costs are refundable only in the case where warranty has been duly recognized and accepted by Marco Spa. These costs will be limited to the actual shipment costs between Marco Spa warehouse and the client’s delivery address.

7) No credit notes or replacement items will be issued prior to the receipt and proper testing of any Marco goods that are deemed faulty.

The company MARCO will not accept any returned goods without prior agreement and approval of the sales department.

RETURN PROCEDURE

Prior to returning any product to MARCO s.p.a. call customer service for an authorization number. This number must be written on the outside of the shipping package. Place a note inside the package explaining the reason of the return and reporting the authorization number. Include your name, address and phone number.